Simon Bourdeau (UQAM and CIRANO), Pierre Hadaya (UQAM), and Philippe Marchildon (UQAM) have published on April 10th 2018 a new CIRANO study on the measure of benefits of projects in information technology.
Nowadays, the majority of organizations, whether they are big or small, private or public, in the manufacturing or services sectors, are compelled to invest in information technologies (TI) to develop and maintain their competitive edge. In Canada, investments in TI were estimated at 2000 to 5000$ per employee per year. Organizations often collide with the « TI paradox », meaning that they invest in IT whose power and performance continuously grows, as the increase in the productivity associated with its use on individual, organizational and national level is rather weak and difficult to evaluate.
In order to help organizations in this important challenge, the authors have presented the main elements of their findings during a CIRANO Seminar on April 10, 2018, which allowed bringing some elements of answers to the different questions below:
Study’s predominant facts
This group of elements confirms the importance of having a tight management of benefits while undergoing a project of investment in IT. I
n conclusion, in order to have the expected benefits benefits, it is important to put in place practices that will increase the probability of higher benefits from an IT project.
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